Shipping policy
Shipping Policy
Thank you for shopping with Nexora. We work hard to process and deliver every order as quickly as possible.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order ships, you will receive a confirmation email with tracking information.
Estimated Delivery
After processing, orders typically arrive within approximately 5 business days.
Estimated total delivery time:
1–3 business days processing + approximately 5 business days shipping
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high order volume, or an incorrect shipping address may affect delivery times.
Shipping Costs
Shipping costs, including any free-shipping promotions, will be displayed at checkout before payment is completed.
Tracking Your Order
Tracking information may take up to 48 hours to update after your order has shipped. Contact us if tracking has not updated after several business days.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error.
We cannot guarantee that an address can be changed after an order has entered processing or has shipped. Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.
Lost, Stolen, or Delivered Packages
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around your property and mailbox.
- Ask household members or neighbors.
- Contact the shipping carrier.
- Contact our customer support team.
Nexora is not responsible for packages stolen after the carrier confirms delivery. However, we will review the situation and help you contact the carrier when possible.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery. Include your order number and clear photographs of the item and packaging so we can review the issue.
Order Changes and Cancellations
Orders may only be changed or canceled before processing begins. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
For shipping questions, contact us at:
Email: [info@nexora222.com]
Business name: Nexora
Include your full name and order number so we can assist you faster.