Frequently Asked Questions

How long does order processing take?

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

How long does delivery take?

After processing, delivery typically takes approximately 5 business days. Carrier delays, holidays, severe weather, or high order volume may affect delivery times.

How can I track my order?

Once your order ships, you will receive a confirmation email containing your tracking information. Tracking may take up to 48 hours to update.

Can I change my shipping address?

Contact us as soon as possible if your address is incorrect. We cannot guarantee changes after your order has entered processing or has shipped.

Can I cancel or change my order?

Orders may only be changed or canceled before processing begins. Once an order has been processed or shipped, it cannot be canceled.

What should I do if my package is marked delivered but I cannot find it?

Check your mailbox, around your property, with household members, and with nearby neighbors. You should also contact the shipping carrier. If you still cannot locate it, contact our support team with your order number.

What happens if my order arrives damaged or incorrect?

Contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

Do you accept returns?

Returns are accepted according to our Return and Refund Policy. Items must meet the eligibility requirements stated in that policy. Contact us before returning an item because unauthorized returns may not be accepted.

When will I receive my refund?

Approved refunds are sent to the original payment method. Your bank or card provider may require several business days to post the refund to your account.

What payment methods do you accept?

Available payment methods are displayed securely at checkout. Payment must be completed before an order can be processed.

Is my payment information secure?

Payments are processed through secure third-party payment providers. Nexora does not directly store your complete card information.

Why did I not receive an order confirmation?

Check your spam or promotions folder and confirm that the email address entered at checkout was correct. Contact us if you still cannot find the confirmation.

How can I contact Nexora?

For assistance, email us at:

Email: [info@nexora222.com]

Please include your full name and order number so we can assist you faster.